Facial Recognition Alerts Store Security – Another AI Product
Corsight AI has created a new system that sends alerts to store security when employees and customers interact in unusual ways. This means a new kind of monitoring could soon be in stores near you.
How the System Works
The system looks for a behavior called “sweethearting,” where workers give discounts or free items to people they know. Unlike regular facial recognition systems that only flag known shoplifters, this new system watches how customers interact with employees over time.
Corsight’s CEO, Shai Toren, explained that the system notices if customers consistently choose the same employee when they shop. If it sees something unusual, it sends an alert to security.
More Cameras in Stores
Many big retail stores have started using facial recognition and other surveillance systems, claiming that crime in stores is increasing. Early reports say that sweethearting is a growing problem that costs retailers a lot of money each year. However, the National Retail Federation had to take back some of its claims about theft after an investigation found they misinterpreted their data.
Warnings About Surveillance
The rise of these surveillance systems has led to warnings from government regulators about using them inappropriately. Last year, the Federal Trade Commission stopped Rite Aid from using facial recognition after it wrongly flagged many customers, especially women and people of color, as shoplifters.
Potential Security Hazards
The use of advanced surveillance systems can lead to several security hazards. One concern is the potential for false alerts, which can result in innocent customers being wrongly accused of theft or other misconduct. This not only causes embarrassment but can also damage a customer’s trust in the store.
Another hazard is privacy invasion. Many customers may feel uncomfortable knowing they are constantly being monitored, leading to a negative shopping experience. Additionally, the data collected could be misused, either by employees or third parties, raising concerns about how personal information is handled.
Moreover, increased surveillance may foster a culture of suspicion among employees and customers alike, creating a tense environment rather than one of trust and service.
Conclusion
The sweethearting detection system is just the start for Corsight, as they look to monitor not only who is in the store but also how they behave. As these technologies evolve, it’s essential to balance security with the privacy and comfort of customers.
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